Contact: how to reach the QuizAcademy team
Get in touch quickly – by chat, email, phone or a personal appointment. We are here to help.
Write to us- Reply usually within 24 hours on working days
- Talk to a real person
Ways to contact us
Whether you have a quick question or need detailed advice – choose the way that suits you best.
Write to us
Request sent
We will get back to you as soon as possible – usually within 24 hours. Please also check your spam folder.
Email
Send us an email at any time and we will get back to you as soon as possible – often outside phone hours too.
Write nowPhone
Talk to us directly – our team looks forward to your call.
+49 33731 32 78 18
Phone: Monday to Friday, 9 am – 5 pm (CET)Chat
Bottom right on the website and in the CMS. Our bot helps first – if it gets more complex, a member of our team takes over.
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Request a personal appointment
Choose a time slot that suits you and send your request. If there is a clash, we will contact you to find another time together. The booking calendar is in German.
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QuizAcademy Update
Regular news about QuizAcademy by email (in German). All previous updates and the sign-up form are on our news page.
Contact FAQ
How quickly do you reply to emails?
We aim to reply to your email as quickly as possible – usually within 24 hours on working days.
Can I get in touch outside office hours?
Of course. You can email us, use the contact form or the chatbot at any time. We will deal with your request as soon as possible during the next business hours.
Is the chat available outside business hours?
Yes, our chatbot is available around the clock. If a member of our team needs to take over your request, this happens during business hours.
How can I resolve an urgent issue quickly?
For urgent matters, we recommend calling us so that we can discuss your issue directly. If you cannot reach us by phone, please send us an email describing your issue.
What should I include when booking an appointment?
When booking, please add a short note on what you would like to discuss – ideally with your questions. This helps us prepare. If we ever need to move a booked appointment, we will let you know in good time.
Can I reschedule my appointment?
No problem. If you need to move your appointment, just let us know and we will find a new time together.
Is QuizAcademy GDPR compliant and where is the data stored?
Yes. QuizAcademy runs in the AWS Frankfurt region. For companies, schools and public authorities, a data processing agreement under Art. 28 GDPR with technical and organisational measures is available, and there is an external data protection officer. Learners do not need an account: in courses they learn anonymously, and in live events and exams they use a username that can be anonymous. For your specific situation, please have the documents checked by your data protection officer.